Your team is busy. Your customers still need an answer.
Give routine calls and messages a helpful next step. AGS AI Employees can answer approved questions, capture enquiries and support bookings and follow-up — while keeping your people involved when it matters.
Configured around your business. Connected to your processes. Supported by people.
• Booking request captured · on-call plumber notified
• Staff visibility: call-back queued for the on-call team
Example conversation — illustrative, not a live assistant
The work does not stop when the phone rings.
Owners and staff are on-site, serving customers or handling administration while new enquiries arrive. The work continues — but the calls and messages still need an answer.
Calls arrive while your hands are full
Owners and staff are on-site, serving customers or handling admin when new enquiries come in, and not every call can be picked up.
Customers wait for answers to routine questions
Common questions about services, hours or availability sit unanswered until someone has a free moment to reply.
Booking conversations create back-and-forth
Finding a suitable time, confirming details and rescheduling turns one enquiry into several messages.
Follow-up depends on someone remembering
Without a clear owner, useful next steps after the first contact get missed or arrive too late.
Give repetitive conversations a clear owner.
These are roles within an agreed solution — not four separate subscriptions that are automatically included. AGS configures the right mix around your business.
AGS AI Receptionist
Handle routine incoming calls and capture what your team needs.
- Answer questions from approved business information.
- Capture the caller's reason for calling and contact details.
- Support a configured booking step or human handover.
AGS Enquiry Assistant
Help customers find answers and take the next step.
- Respond through configured website and messaging channels.
- Ask relevant qualification questions.
- Organise the enquiry for follow-up.
AGS Booking Assistant
Reduce the back-and-forth around appointments.
- Explain approved services and booking requirements.
- Check a connected calendar where enabled.
- Create a booking through a tested action, or capture a booking request.
AGS Customer Follow-up Assistant
Keep useful conversations moving.
- Support configured enquiry follow-up.
- Answer routine questions from returning customers.
- Connect completed services to an appropriate feedback or review-request workflow.
Some steps use AI conversation; others use configured workflows. AGS connects both around your business process.
See the conversation. Then see what happens next.
Choose a scenario and step through an example exchange. Switch on Speak to a person to see a handover.
Scripted demonstration — fictional data, not a live AI assistant
A plumbing company receives a message after hours while the team is on a job.
Example conversation
What happens next
The resulting example actions for this scenario.
Geyser leak · power isolated · call-back requested
On-call plumber notified with the customer's details
A helpful answer is only the beginning.
AGS can connect conversations with customer records, sales pipelines, calendars, staff notifications and agreed workflows — so an answer leads to a clear next step.
Respond using approved information
Answers come from the business information AGS configures with you.
Capture the details needed
The assistant gathers the information your team needs to take the next step.
Take the configured next step
A booking action, a captured request or a handover — whichever you have agreed.
Keep the team informed
Staff notifications make sure the right person sees what needs attention.
Follow up when appropriate
Configured follow-up keeps the conversation moving without manual chasing.
Not every integration exists automatically, and capturing an enquiry does not guarantee a sale. AGS confirms what is connected for your setup.
Built around the questions your customers actually ask.
Trade and call-dependent businesses
Capture the enquiry while your team is working, and organise the next step.
Book a Free Live DemoService companies
Answer routine service questions and guide customers towards suitable appointments.
Book a Free Live DemoRental companies
Explain hire requirements and capture booking enquiries, with availability checked through the agreed system.
Book a Free Live DemoEvent organisers and venues
Answer approved questions about schedules, locations, registration and arrival.
Explore AGS EventsYour information. Your rules. A clear route to your team.
AGS configures what the assistant knows, how it behaves and when it hands over to a person.
Approved services, FAQs and business information
The assistant answers from information you have reviewed and approved.
Tone and conversation guidance
How the assistant speaks and what it asks is configured to suit your customers.
Permitted actions and booking rules
What the assistant may do — book, capture a request or hand over — is agreed in advance.
Escalation triggers and handover routes
Unusual or sensitive requests are routed to a person through your agreed process.
Testing and ongoing updates
AGS tests typical questions and refines the setup as your business changes.
If a question falls outside the approved information, the assistant should clarify or refer it to your team. Refund decisions, complaints and unusual requests follow your agreed process — a configured after-hours assistant does not mean human support is staffed around the clock.
We configure the system around your operation.
Map
Identify common enquiries, missed opportunities and current processes.
Configure
Prepare knowledge, conversation rules and required connections.
Test
Check typical questions, unclear requests, booking actions and handovers.
Launch and refine
Review conversations and improve the agreed setup over time.
Frequently asked questions
Bring us a real enquiry. See how AGS could handle it.
Choose a call or message your business receives regularly. We'll demonstrate how an assistant could respond, capture the right details and guide the customer towards the next step.
Booking link pending configuration — replace AGS_DEMO_BOOKING_URL before publishing.